How do I get the shipping address?

All you need to do is complete the Receiving wizard in your account, to notify us of incoming merchandise. At the end of this wizard, we give you a complete shipping address and ASN (Advance Shipping Notification) number. Provide this information to whomever is handling the shipment for you.

What is an ASN number, and why do I need one?

When you ship merchandise to Shipwire, you must notify us of incoming merchandise, and put an ASN # on the box. In this case, ASN stands for Advance Shipping Notification.

Then when we receive your merchandise, we use the ASN # to match it with your Receiving notification. We immediately reconcile any discrepancies, and put the inventory away.

A proper ASN # is part of our checks and balances, and helps protect you and your merchandise.

When do I need multiple ASN numbers?

Each time you go through the Receiving wizard, we create one ASN # for you. This ASN # needs to be associated with one incoming shipment — specifically one tracking number.

One tracking number per ASN #

If your merchandise cannot fit in one box, and it requires multiple shipments — and multiple tracking numbers — then you need to go through the wizard and get multiple ASN numbers.

Does an ASN # expire?

Yes, an ASN # does expire. It iis only good for 3 weeks (15 business days). Your merchandise must be received by our warehouse within 3 weeks of the ASN # being created. After that time, you will need to create a new one.

How is storage calculated?

The dimensions you provide are used to approximate storage. This is compared to actual information coming from the warehouse, considering extra space for packaging, stacking and cushion between cartons.

How should the shipping label be formatted?

It is critical that you use our shipping address and ASN #, formatted exactly as we provide it to you. If you are not handling the shipment yourself, it is still your responsibility to ensure a properly formatted address and ASN # are used.

When sending merchandise to Shipwire, the shipping address must appear correctly on all shipping documentation. This means three things:

1. “Shipwire Distribution” appears as the Recipient. Sorry, “Your Company Name” cannot be used.

2. The ASN #, or Advanced Shipping Notice number, must appear either below the Recipient name, or clearly defined elsewhere on the documentation.

3. The warehouse address must be for the proper warehouse location. Please do not reuse warehouse address information previously provided, as it may change.

A precisely formatted address will be provided, via web and email, immediately after completing the Receiving wizard.

How do I check the receiving status?

Instructions

Click the Contact Us link, on the bottom of any Shipwire web page.

1. Select the Sending Us Merchandise option.
2. Then select the Receiving Status option.
3. Submit the required information.

Note:

• The Shipwire ID can be found in the History of your account.

How do I schedule a container?

If you are sending 8 or more pallets to Shipwire, on one ASN #, you need to schedule a delivery window. We are currently only accepting deliveries of 8 or more pallets on:

• Tuesday through Thursday
• 9am to 11am
• 2 business days notice required, using the online scheduling system

To use the online scheduling system, click the Contact Us link, on the bottom of any Shipwire web page:

1. Select the Sending Us Merchandise option.
2. Then select the Scheduling a Container option.
3. Submit the required information. Note the Shipwire ID can be found in the History of your account.

We strongly recommend you leave a cushion between the earliest available delivery time provided by the carrier, and the delivery window you actually schedule with Shipwire:

• Do not assume the schedule provided by the carrier is correct. In most cases, there are delays. Because Shipwire requires at least 2 business days to schedule, as well as to reschedule a container, please leave a cushion of 1 to 2 business days before your expected delivery time to Shipwire. This will help ensure a proper delivery.
• If your driver misses the delivery window, you will need to reschedule a new delivery window online. Rescheduling is the same as scheduling. We will need at least 2 business days notice, and there must be an available time slot in our online scheduling system.
• We cannot make exceptions to this process. If your driver attempts delivery outside the scheduled delivery window, he will be turned away. You are solely responsible for all fees incurred by your carrier, as a result of a missed delivery window.

How do I schedule a Special Project?

We can do a Special Project for you, but only at the time we receive the related merchandise. The ASN # related to the merchandise must represent what the FINAL Product IDs will look like, AFTER the Special Project is completed. Special projects are available at the following rate:

• $40 per hour
• 3 hour minimum ($120)

One special project per ASN #

Shipwire ties a special project to a single ASN #. This means that all the aspects of the special project must be included in a single shipment, with one tracking number.

At the time the ASN # is received, all the contents of the ASN # will be laid out on a table, and the Special Project instructions will be followed.

The following special projects are available:

• Add labels to each item you send us, so that the Product ID exactly matches the Product ID in your Shipwire account.
• Open all the items relating to a Product ID, insert additional items, such as instructions or accessories. The instructions or accessories must arrive in a clearly marked bag or box, inside the same box as the Product ID.
• Combine multiple items into a single Product ID, such as 3 accessories into an accessory pack. Bags or boxes must be provided, inside the same box as the Product ID.
• Break one group of items into multiple Product IDs of differing quantities. For example, you may send us 10,000 tchotckes, and want us to break them up into 300 packs of 20, 500 packs of 5, and leave 1,500 as singles. You would then end up with:
  Product ID #1: 300 x FDP20
  Product ID #2: 500 x FDP5
  Product ID #3: 1,500 x FDP1
  The ASN # related to this Special Project must represent what the FINAL Product ID (#1, #2 and #3) will look like, AFTER the Special Project is completed the bags or boxes we use to hold each Product ID together must be provided, inside the same box, and the same ASN #, as everything else.

Please be extremely specific

Assume the person doing the Special Project is NOT familiar with your product. This means:

• Describe all aspects of the project concisely, and specifically.
• Reference Product ID numbers, where ever possible.
• Describe names and colors of items, whenever possible.

Project completion

After the project is completed, your inventory will automatically be entered into inventory in your account. Your inventory is then available for shipping.

How do I send merchandise to Shipwire?

Sign into your account, and click the Send Us Merchandise option, to provide you with a mailing address to give to your suppliers. We will do a careful receiving inspection and item count. As soon as we enter your stock counts into your account, we can start shipping your orders.

Note: You must add a product list to your account, before you can send us merchandise. To do so, click the Add Products options, after you sign into your account.

What are the receiving service levels?

(All times are Pacific Standard Time.)
Submit notice of new merchandise, and get ASN # and shipping address	Real-time
Lifespan of ASN # (in business days)	15 days
Pre-scheduling a container is required	8+ pallets
Advance notice for scheduling a container (in business days)	2 days
Receiving processing time (in business days)	2-5 days
Inventory status updated on Shipwire.com	7am

Note: Special Projects will delay receiving processing time, by 5-10 business days.

Do I need a federal tax ID number?

In order to ship merchandise into the US, customs requires the owner of record to have a US Federal Tax ID number. If you are a merchant using Shipwire to ship merchandise for you, then you are the owner of record for anything we receive on your behalf. Merchandise we receive must be free and clear of Customs duties, in order for us to sign for it.

If you do not yet have a Federal Tax ID, then you have two options:

1. Incorporate your business in the US Incorporate online in 2-3 business days.
2. Obtain a personal tax id. Call 215-516-6999 for the international bureau of IRS registrations. The number can be issued the same day. You can then call the IRS forms office at 215-516-2000, and ask them to issue a registration confirmation via fax. You can then forward this to your carrier for processing of the import.

Can I visit my inventory?

No, once product is received by Shipwire, it is unavailable for inspection, exchange or pickup. Further, you will need to submit a standard order for shipping, if you wish to move the product to another location.

Can I personally drop off new merchandise?

No, our facilities are secure, and no visitation is allowed. Only a carrier licensed by the Department of Transportation, with a properly formatted shipping address and ASN #, is permitted on the lot.

How do I handle customs duty on imported goods?

You must be the ultimate consignee, and take responsibility for your merchandise clearing customs. If you will not be shipping the merchandise directly to Shipwire, be sure whomever is denotes you as responsible for Customs duties.

Is there a minimum number of items per ASN number?

Yes, there must be at least 3 items associated with each ASN.

Can I modify an ASN number later?

No, once an ASN is created, it cannot be changed. It can only be canceled, and a new one created. Keep this in mind if you are giving the ASN to a vendor. It is your responsibility to make sure the correct ASN is on the shipping documentation.

Can I upload a spreadsheet of all the products and quantities I want to send Shipwire?

Yes, when you send one or two SKUs to Shipwire, it’s fast and easy to enter them in the browser. However when you have dozens of SKUs, it is faster to simply upload a spreadsheet with SKU names and quantities.

Instructions

1. Download the list of SKUs currently in your account.
2. Set the quantities.
3. Upload the updated spreadsheet.

What is Qualified Inventory?

Qualified inventory is inventory that is received properly, meaning:

1. Each shipping label has a properly formatted shipping address, including ASN #.
2. There is one ASN # per tracking number.
3. All ASN numbers are less than 3 weeks (15 business days) old.
4. For each ASN #, the actual quantities match the reported quantities.
5. The dimensions and weight are correct.
6. If you are sent 8 or more pallets to Shipwire on one ASN #, you properly scheduled a delivery window.
7. New inventory has clear SKU labels corresponding with SKUs in your account.
8. Inventory is received cleanly organized, boxed and/or stacked.
9. Shipwire is not liable for any duties, customs or fees related to the inventory.

Inventory that does not meet these criteria will be classified as Unqualified inventory. Unqualified inventory is subject to a fee of $35 per ASN number, plus $0.25 per associated item. If dimensions or weight are later discovered to be in error, the penalty will apply retroactively, as will a surcharge comparable to the under-billed shipping fees. Also additional fees may apply for labor needed to cleanup, label or otherwise reconcile your inventory. Finally, Shipwire may simply refuse or return any shipment it deems severely Unqualified.

The point is, please wait until you know exactly what is in a shipment, before you send it to us. And make sure the shipping address is correct, and the inventory is well-organized, as well as free and clear of customs.