Customer Support Representative - Small Business Applications
Location: Sunnyvale, CA
more info: http://www.shipwire.com
Company Description:
Shipwire provides businesses with ecommerce order fulfillment services, powered by a global warehouse network and the Store-Sell-Ship™ platform. Shipwire eliminates the hassle of storage and shipping so merchants can focus on growth. With warehouses in Los Angeles, Nevada, Chicago, Toronto, Vancouver and the UK. Shipwire allows merchants to drastically reduce shipping costs by locating inventory closer to buyers. Usage-based plans start at just $29/month and enable merchants to locate inventory in all warehouses with no contract commitments.
Do you know about 1 or more of the following?
- E-commerce: do you currently sell products online with your own webstore (or manage a webstore for somebody else)
- basic knowledge of PHP or HTML code
- Ex-military with logistics background
- supply chain experience
- shipping, freight
- web hosting
- warehouse management tools
- Importing or Exporting
- Retail (even just a sales associate)
- logistics
- how to use Small business online retail tools like eBay, Amazon, quickbooks, Google adwords, ecommerce web stores, paypal, etc
- Other experience that tell us you can talk to a customer and make them feel good about being our customer.
- Salesforce, SugarCRM or other CRM tools
If you feel you know about some of these, send us your resume. PLEASE highlight what you can do in the e-mail with your resume. Don’t make us dig it out of your resume, we will likely miss it.
Job Description:
We are looking for a support professional to be responsible for account management to work with existing customers and help our sales team with pre-sales support questions. We provide training, a great work environment a competitive salary with benefits and bonuses.
This position will be expected to perform articulate, professional, and knowledgeable cusotmer support and advocacy. Like all support some sales will be expected.
- Followup on support cases.
- Conduct research into cases and customer needs.
- Maintain close relationship with sales organization to increase chance of closure.
- Obtain thorough knowledge of company’s product solutions, case studies, and business value to help raise awareness with customers
- Call previously acquired customers to identify new opportunities and ensure customer satisfaction.
- Record all communication, sales and lead qualification activity into Salesforce.com CRM system.
Other Skills you should make us aware of in a cover letter:
- 1-5+ years of telesales experience in a high-tech, business-to-business environment with outbound cold calling and order closure.
- 1-5 year experience with a customer support team
- Proven track record of meeting and exceeding objectives.
- Excellent interpersonal and communication (oral & written) skills.
- Excellent knowledge of telemarketing best practices and proven qualification skills via phone.
- Proven comfort and skill to navigate through all levels of an organization, and dig into a customer’s business to help them improve their operations.
- 3-5+ years experience using online services, such as eBay, PayPal, shopping carts, Google AdWords and/or Facebook.
- Thorough understanding of an online store.
NO RELOCATION
Compensation: $35-70,000 base salary + Bonus. Compensation is based on earnings history and experience.
Local candidates only, no relocation (Sunnyvale, CA).
TO APPLY - Send resume and cover letter to: jobs.27 (at) shipwire (dot) com
Shipwire is a well-funded Silicon Valley/Los Angeles startup that is changing the shipping and storage game for growing businesses. We are constantly on the lookout for new talent. Please submit your resume to us, under the proper category below.
Operations Project Manager
–Do you know about ecommerce, warehousing, logistics, procurement or project management?
–Maybe you are you recently out of the military and were in logistics and procurement?
–Are you ready to join a startup environement (with real revenues)?
Read on….
Location: Los Angeles, CA
Company Description:
Shipwire provides businesses with ecommerce order fulfillment services, powered by a global warehouse network and the Store-Sell-Ship™ platform. Shipwire eliminates the hassle of storage and shipping so merchants can focus on growth. With warehouses in Los Angeles, Nevada, Chicago, Toronto, Vancouver and the UK. Shipwire allows merchants to drastically reduce shipping costs by locating inventory closer to buyers. Usage-based plans start at just $29/month and enable merchants to locate inventory in all warehouses with no contract commitments.
Shipwire is a well-funded Silicon Valley/Los Angeles startup that is changing the shipping and storage game for growing businesses.
Job Description:
This is a unique position for somebody with a warehouse, shipping and logistics background to participate in a software startup.
Shipwire has an opening for an experienced self-starter who is enthusiastic and motivated. This candidate will provide logistics coordination and general office administration support to our growing team of professionals. The position will require the candidate to be involved in all aspects of the operation. This is a great opportunity for someone to grow with the Company and obtain international business exposure.
The ideal candidate will be comfortable balancing a variety of job responsibilities in a fast-paced, friendly and team-oriented atmosphere. The candidate must take initiative and follow-through on assignments. This is an opportunity for a well organized, detail oriented, effective, assertive, and self-motivated individual, who will learn and take on a variety of job tasks at a high pace.
Responsibilities:
• Support global logistics and fulfillment operations
• Create, maintain and report on fulfillment centers’ performance metrics
• Schedule and track shipments
• This position will include some domestic and international travel
• Ability and willingness to work variable hours as required (We are a software/logistics startup. This is a salary position and not hourly.)
• Organize commercial documents
• Communicate with our nation-wide and international network of warehouses
• Communicate with freight forwarders and shipping companies.
• Track inventory across all warehouses in the network
• General office administration
Hiring Criteria:
• Minimum 3 to 5 years of relevant work experience (Military procurement or logistics background very relevant)
• Experience and knowledge working with domestic and international small package carriers (FedEx, UPS, USPS, Canada Post, Royal Mail, Deutsche Post), air/ocean freight forwarding companies
• Experience and basic knowledge of US Customs documentation requirements and clearance
• Valid drivers license
• Excellent PC skills using Outlook, Word, Excel, PowerPoint, Photoshop.
• Articulate in both written and verbal communications of the English language required; Chinese language highly desirable
• Extremely reliable, detailed oriented and personable
• Able to take initiative, prioritize and complete several tasks at the same time
• Motivated, organized and responsive
• Sense of humor!
Compensation/Benefits:
• Performance will be rewarded
• Compensation will depend on experience
• Medical/dental benefits, vacation and other great motivational “startup” benefits
• Exciting startup environment and great people to work with
NO RELOCATION
Please respond only if you meet the requirements for this position.
Local candidates only, no relocation (Los Angeles, CA).
Contact: jobs.17@shipwire.com
Keywords (don’t read into this if your a candidate, we’re just trying to get our posting found by job searchers):
3PL, customs broker, freight forward, third party logistics, warehouse, ecommerce, software, office manager, project coordinator, shipping expert, parcel, packaging, assistant, small business service, SaaS, customer support, support manager, office coordinator, project manager, event coordinator, product management, military, army, navy, air force, marines, procurement, admin assistant, personal assistant, event coordinator
Location: Sunnyvale, CA
Company Description:
Shipwire provides businesses with ecommerce order fulfillment services, powered by a global warehouse network and the Store-Sell-Ship™ platform. Shipwire eliminates the hassle of storage and shipping so merchants can focus on growth. With warehouses in Los Angeles, Nevada, Chicago, Toronto, Vancouver and the UK. Shipwire allows merchants to drastically reduce shipping costs by locating inventory closer to buyers. Usage-based plans start at just $29/month and enable merchants to locate inventory in all warehouses with no contract commitments.
Domain: Experience with small businesses, e-commerce and/or logistics a big plus.
Job Description:
We are looking for sales professionals to be responsible for closing new business from potential customers. With a base salary and a variable compensation based on actual commissions, you will be responsible for sales quota attainment through the development and closure of leads. You will aggressively follow-up on all leads generated by marketing programs. You will also initiate cold calling into lead lists to uncover new business opportunities. Additionally, you will work with a sales & support organization during the selling process.
This position will be expected to perform articulate, professional, and knowledgeable outbound sales calls, telemarketing calls and electronic communication to customers and prospects in order to acquire new business:
- Conduct thorough follow-up on leads/lists generated by marketing programs.
- Conduct research to identify companies to target for cold calls.
- Maintain close relationship with sales organization to increase chance of closure.
- Obtain thorough knowledge of company’s product solutions, case studies, and business value to identify and drive qualified leads and close business.
- Achieve or exceed all monthly and quarterly sales quotas.
- Call previously acquired customers to identify new opportunities and ensure customer satisfaction.
- Record all communication, sales and lead qualification activity into Salesforce.com CRM system.
Required Skills/Experience:
- 3-5+ years of telesales experience in a high-tech, business-to-business environment with outbound cold calling and order closure.
- Proven track record of meeting and exceeding sales objectives.
- Excellent interpersonal and communication (oral & written) skills.
- Excellent knowledge of telemarketing best practices and proven qualification skills via phone.
- Proven comfort and skill to navigate through all levels of an organization, and dig into a customer’s business to help them improve their operations.
- 3-5+ years experience using online services, such as eBay, PayPal, shopping carts, Google AdWords and/or Facebook.
- Thorough understanding of an online store.
NO RELOCATION
Compensation is based on earnings history and experience.
Please respond only if you meet the requirements for this position.
Local candidates only, no relocation (Sunnyvale, CA).
Contact: jobs.192@shipwire.com